How to Build a Sustainable Work From Home Program

Establish Structure

Set Expectations

  • Specific times employees are required to be available. Though a flexible schedule is a key component for productivity, many employers — especially for client-facing roles — require that employees be available for a certain amount of time, like 11am to 3pm, but can complete the rest of their hours when it’s best for them.
  • An established email, phone call, and follow-up response time. Many managers ask that responses be received within a reasonable time frame to ensure that the employee is paying attention to important matters. For example, a mid-morning walk or a quick load of laundry is just fine, so long as they can respond to that client email within a half-hour window.
  • Clear communication of work deliverables and deadlines. Make sure your remote workers know exactly what they need to be turning in, and exactly when it’s expected to be completed. This helps them stay on track and prioritize properly.
  • A dedicated workspace. Distractions at home are different from distractions in the office. If necessary, provide your remote employees with the same equipment they’d need if they were working as normal. Do they need an extra monitor? Do they have a large enough desk? Do they have a comfortable chair to sit in? Make sure they aren’t lacking something that might interfere with their productivity.

Stock Your Toolbox

  • A strong internet connection
  • Remote email access
  • File sharing capabilities
  • Video conferencing capabilities
  • A telephone line

Create Community

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Meredith Wholley

Meredith Wholley

As a Digital Marketing and Events Manager for ClearCompany, Meredith coordinates best-practice content and brand-awareness events with HR practitioners.