5 Key Performance Indicators for Employees for Performance Management

Why should you measure key performance indicators for employees?

  • Create transparency around real efficiency and output
  • Establish realistic goals and metrics for success at individual and company levels
  • Provide performance insight to identify A Players and growth opportunities
  • Enable leadership to adjust expectations according to patterns and trends
  • Motivate and engage employees to do their best work with clear, attainable goals

Five examples of employee key performance indicators:

1. A financial KPI: Quarterly sales goals or money saved through employee retention

2. A productivity KPI: Number of tickets or number of parts produced

3. A customer KPI: Customer retention rate or repeat website visitors

4. A people KPI: Employee engagement score or retention rate

5. A time-based KPI: Hold time reduced, faster call resolution, or overtime hours logged



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